Privacy Policy

At Dewey's Pizza, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-deweys.digital, place an order, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as our "Services"). We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), which governs unfair or deceptive acts in commerce, including privacy and data security.

1. About Us

Dewey's Pizza is a food service business operating in the United States. We provide delicious, high-quality pizza and related food products to our customers through our website, in-store visits, phone orders, and third-party delivery platforms. Our contact information is as follows:

For all privacy-related inquiries, requests, or complaints, you may contact us directly at the email address listed above.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The information we collect depends on how you interact with us, the choices you make, and the products and features you use.

2.1 Personal Information You Provide to Us

When you use our website, place an order, create an account, sign up for our mailing list, contact us, or participate in any promotions or surveys, you may voluntarily provide us with personal information, including but not limited to:

• Identification Data: Your full name, username, or similar identifiers.
• Contact Data: Your email address, postal address, telephone number, and delivery address.
• Financial Data: Payment card details, billing address, and transaction history. Note: We do not store full credit card numbers; payment processing is handled by secure, PCI-DSS-compliant third-party processors.
• Account Credentials: Username and password if you create an account with us.
• Order Information: Items ordered, special instructions, dietary preferences or restrictions, and order history.
• Communications: Any messages, feedback, reviews, or other content you submit to us via email, contact forms, or social media.
• Marketing Preferences: Your preferences for receiving communications from us, including promotional emails and SMS marketing if you opt in.

2.2 Information Collected Automatically

When you access or use our website, certain information is automatically collected about your device and your usage of the Services, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and mobile network information.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, search terms used on the site, and other actions taken on our website.
• Location Data: Approximate geographic location derived from your IP address or, if you permit it, precise geolocation data from your device to facilitate delivery services or show you nearby locations.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 for more details about our use of cookies.
• Log Data: Server logs that record requests made to our server, error reports, and other diagnostic data.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media pages, we may receive information from those platforms.
• Third-Party Delivery Platforms: If you place an order through a third-party delivery service (such as DoorDash, Grubhub, or Uber Eats), we may receive your name, delivery address, and order details to fulfill your order.
• Analytics Providers: We receive aggregated and anonymized data from analytics service providers to help us understand how users interact with our website.
• Marketing Partners: We may receive information from marketing partners to help us reach new customers or improve our advertising campaigns.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your personal information to:

3.1 Provide and Manage Our Services

• Process and fulfill your orders, including payment processing and delivery coordination.
• Create and manage your user account.
• Send you order confirmations, receipts, and updates about the status of your order.
• Respond to your inquiries, comments, feedback, and requests for customer support.
• Provide personalized experiences, such as saving your order history and preferences for faster future ordering.

3.2 Improve Our Services and Operations

• Conduct research and analysis to understand how customers use our website and services so we can improve them.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Dewey's Pizza and its customers.
• Debug and fix technical issues on our website and platforms.
• Develop new products, services, and features.

3.3 Marketing and Communications

• Send you promotional communications, special offers, loyalty program updates, and news about Dewey's Pizza if you have opted in or where permitted by applicable law.
• Personalize and display advertisements about our products and services on our website and third-party websites and platforms.
• Measure the effectiveness of our marketing campaigns.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our Terms of Service and other agreements.
• Protect the safety, rights, and property of Dewey's Pizza, our customers, and others.
• Respond to legal claims, disputes, or regulatory investigations.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party vendors and service providers who perform services on our behalf. These include:

• Payment Processors: Companies such as Stripe or Square that securely process your payment transactions.
• Delivery Partners: Third-party delivery services that fulfill delivery orders placed through our platform.
• Email and SMS Marketing Platforms: Providers that help us send you promotional communications and transactional messages.
• Analytics Providers: Companies such as Google Analytics that help us analyze website traffic and user behavior.
• Cloud Hosting and IT Services: Companies that host our website, data, and applications.
• Customer Support Tools: Platforms that help us manage customer inquiries and support tickets.

All service providers are contractually required to use your information only to perform the services they provide to us and to maintain appropriate security measures to protect your information.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental or law enforcement request.
• Enforce or apply our Terms of Service or other contracts.
• Protect the rights, privacy, safety, or property of Dewey's Pizza, our customers, employees, or the public.
• Protect against fraud, abuse, or illegal activity.

4.3 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity or successor as part of the transaction. We will notify you via email and/or a prominent notice on our website if such a change of ownership occurs, and you will be informed of your choices regarding your personal information.

4.4 Aggregated or De-Identified Data

We may share aggregated, de-identified, or anonymized information — which cannot reasonably be used to identify you — with third parties for marketing, research, analytics, or other business purposes without restriction.

4.5 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: Our website uses Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. All payment data is encrypted in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We enforce role-based access controls and require strong authentication for system access.
• PCI-DSS Compliance: Our payment processing practices comply with Payment Card Industry Data Security Standards (PCI-DSS) to protect your financial information.
• Secure Data Storage: Personal information is stored on secure servers hosted by reputable cloud service providers with industry-standard security certifications.
• Regular Security Reviews: We regularly review and update our security practices and technologies to address new threats and vulnerabilities.
• Employee Training: Our employees are trained on data privacy and security best practices.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect and honor these rights as required by applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting or selling it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you in the 12 months preceding your request.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as when we need the information to complete a transaction, detect security incidents, or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information. However, if we were to engage in such activities, you would have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to uses necessary to provide you with the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

To exercise any of the above rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days, or notify you if we need more time (up to an additional 45 days) and the reason for the extension.

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, you have the following general rights regarding your personal information:

• Right to Access and Review: You may log into your account at any time to review the personal information we hold about you.
• Right to Update and Correct: You may update or correct inaccurate information in your account profile at any time by logging in, or by contacting us directly.
• Right to Delete Your Account: You may request the deletion of your account and associated personal information by contacting us at [email protected].
• Right to Opt Out of Marketing: You may unsubscribe from our marketing emails at any time using the unsubscribe link in our emails, or by contacting us directly. Note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.
• Right to Data Portability: Upon request, we will provide you with a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format where technically feasible.

6.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using the following information:

• Email: [email protected]
• Website: pizza-deweys.digital

We may need to verify your identity before processing your request. Verification may require you to provide information that matches what we have on file, or to confirm your identity through your account. We will not fulfill requests to the extent that doing so would infringe on another individual's rights or violate applicable law.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

• Account Information: We retain your account information for as long as your account is active. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.
• Order History: We retain order history for a period of up to 7 years to comply with financial, tax, and accounting obligations under U.S. federal and state law.
• Marketing Data: We retain marketing preferences and contact information until you opt out or request deletion.
• Usage and Analytics Data: Anonymized and aggregated analytics data may be retained indefinitely. Individually identifiable usage data is retained for up to 24 months.
• Customer Service Records: Communications related to customer support are retained for up to 3 years following the resolution of the issue.
• Legal Holds: If personal information is subject to a legal hold, litigation, or regulatory investigation, we will retain it until the matter is resolved.

When personal information is no longer needed, we will delete, destroy, or anonymize it in a secure manner.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and assist in our marketing efforts.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website recognize your device on subsequent visits and remember your preferences and actions. We also use web beacons, pixel tags, and similar technologies that work alongside cookies.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website, including your ability to add items to your cart or complete an order. For more detailed information about cookies, how we use them, and how to manage your preferences, please refer to our Cookie Policy.

9. Children's Privacy

Our Services are not directed to, intended for, or designed to attract individuals under the age of 18 years old. We do not knowingly collect, solicit, or use personal information from children under 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate action.

We are committed to complying with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. While our Services are intended for users 18 and older, we take COPPA seriously and will honor any verified parental request to review, delete, or refuse further collection of a child's personal information.

10. International Data Transfers

Dewey's Pizza is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. The data protection laws in these countries may differ from the laws of your country and may not provide the same level of protection.

By using our Services and providing us with your information, you acknowledge and consent to the transfer of your information to the United States and to other countries as described in this Privacy Policy. We take steps to ensure that any transfers of personal data comply with applicable legal requirements and that your data remains protected in accordance with the standards described in this policy.

If you are a resident of the European Economic Area (EEA), United Kingdom, or another jurisdiction with cross-border data transfer requirements, we will handle your data in accordance with applicable international transfer mechanisms, such as Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms, to the extent applicable.

11. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services, including social media platforms, delivery apps, and promotional partners. This Privacy Policy applies only to our website and Services. We have no control over and are not responsible for the privacy practices of third-party websites or services. We strongly encourage you to review the privacy policies of any third-party sites you visit.

When you use third-party services (such as Google Maps for store locations, or social media "share" buttons), those services may collect information about you in accordance with their own privacy policies, which are independent of ours.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal, which is a signal that you can set in your browser to let websites know that you do not want your online activities tracked. At this time, there is no universal standard for recognizing or honoring DNT signals, and our website does not currently respond to DNT browser signals. However, you can manage cookie settings through your browser preferences as described in Section 8 of this policy.

We will continue to monitor developments in DNT standards and update our practices accordingly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on our website at pizza-deweys.digital.
• Notify you via email (to the address associated with your account) or via a prominent notice on our website, where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services following the posting of any changes constitutes your acceptance of those changes.

14. How to File a Complaint

If you have concerns about how we handle your personal information and believe we are not complying with applicable privacy laws, we encourage you to first contact us directly so we can address your concerns:

• Email: [email protected]
• Website: pizza-deweys.digital

We take all privacy complaints seriously and will respond to your complaint within a reasonable timeframe.

14.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority. In the United States, the following authorities handle consumer privacy complaints:

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to resolving any issues promptly and transparently.

We strive to respond to all privacy-related inquiries within 10 business days. For requests that require verification of identity or complex processing, we may require up to 45 days to fully respond, as permitted by applicable law.

This Privacy Policy was last reviewed and updated on April 8, 2026. It supersedes all prior versions of Dewey's Pizza's Privacy Policy.